Terms of service

Terms of Service

These Terms of Service govern your use of vorcaronbags.com and any purchases made through our store. By accessing this website or placing an order, you agree to be bound by the terms set out below.

Different consumer rights and governing laws apply depending on your country of residence, as detailed in the relevant sections below. In all cases, nothing in these Terms limits or excludes any rights you hold under applicable mandatory consumer protection legislation.

1. About Us

Vorcaron Bags is operated by:

  • Legal entity: Vorcaron Bags (company)
  • EIN: 42-2213738
  • Registered address: 14412 Friendswood Ln, Austin TX 78737-9103, USA
  • Website: vorcaronbags.com
  • Email: Support@vorcaronbags.com
  • Business activity: E-commerce — bags and travel accessories

2. Placing an Order

When you place an order on vorcaronbags.com, the following steps form the purchase process:

  1. Product selection: Add the items you wish to purchase to your cart.
  2. Delivery details: Provide your full name and delivery address.
  3. Payment: Select your preferred payment method and complete the secure checkout.
  4. Order review: Review your order summary — including item prices and any applicable delivery costs — before confirming.
  5. Confirmation: By clicking "Complete order", you confirm your purchase and accept these Terms of Service.
  6. Order confirmation email: Vorcaron Bags will send you a confirmation email shortly after your order is placed. This email constitutes the formation of the contract between you and Vorcaron Bags.

All orders are subject to product availability and acceptance. We reserve the right to cancel any order and issue a full refund at our discretion.

3. Pricing and Taxes

[US Customers]
Prices displayed for US customers are in US Dollars (USD). Applicable taxes may vary depending on your state and will be displayed during checkout before order confirmation.

[UK Customers]
Prices displayed for UK customers include VAT at the applicable rate. Any delivery costs, where applicable, are displayed separately during the checkout process before you confirm your order.

[EU Customers]
Prices displayed for EU customers include applicable local taxes. Any delivery costs are displayed separately at checkout before confirmation.

Prices may be updated at any time without affecting orders already confirmed.

4. Payment Methods

Vorcaron Bags accepts the following payment methods:

  • Credit and debit card (Visa, Mastercard, American Express)
  • Apple Pay
  • Google Pay
  • PayPal

All transactions are processed securely through Shopify Payments, which is compliant with the Payment Card Industry Data Security Standard (PCI DSS). Vorcaron Bags does not store or have access to your full card details at any point.

5. Product Availability

We make every effort to keep product listings accurate and up to date. If an item becomes unavailable after your order has been confirmed, we will notify you by email and cancel the relevant item, issuing a full refund within 14 calendar days.

6. Intellectual Property

All content on vorcaronbags.com — including text, images, logos, icons, graphics, and source code — is the property of Vorcaron Bags or its licensors and is protected under applicable intellectual property law.

You may not reproduce, distribute, publish, transmit, or otherwise exploit any content from this website without our prior written consent.

7. Acceptable Use

By using this website, you agree not to:

  • Use the site for any unlawful or fraudulent purpose.
  • Attempt unauthorised access to our systems or to data belonging to other users.
  • Transmit any malware, viruses, or harmful code that could damage our systems or those of third parties.
  • Copy, sell, or commercially exploit any part of this website without our express permission.

8. Limitation of Liability

Vorcaron Bags will not be liable for any indirect, incidental, special, or consequential loss arising from your use of, or inability to use, this website — except where such loss results from our negligence or wilful misconduct.

Our total liability to you in connection with any order shall not exceed the amount you paid for that order. Nothing in these terms limits or excludes any rights you have under applicable consumer protection law.

9. Complaints and Dispute Resolution

If you have a complaint, please contact us in the first instance at Support@vorcaronbags.com. We are committed to responding within 2 business days and to resolving all complaints fairly.

[US Customers]
If we are unable to resolve your complaint, you may contact the Federal Trade Commission (FTC) at www.ftc.gov, or your applicable state consumer protection agency.

[UK Customers]
If we are unable to resolve your complaint, you may seek assistance from Citizens Advice at www.citizensadvice.org.uk, Trading Standards via your local council, or the Information Commissioner's Office (ICO) for data-related complaints at ico.org.uk.

[EU Customers]
EU customers may access the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

10. Governing Law

[US Customers]
These Terms of Service are governed by applicable US federal and state consumer protection laws, including FTC regulations. The courts of the State of Texas shall have jurisdiction over any disputes arising from your use of this website or any purchase made through it, without prejudice to your statutory consumer rights.

[UK Customers]
For UK customers, these Terms of Service are additionally governed by the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and UK GDPR. Any disputes are subject to the jurisdiction of the courts of England and Wales, without prejudice to your statutory consumer rights.

[EU Customers]
For EU customers, mandatory EU consumer protection laws apply, including Directive 2011/83/EU and Regulation (EU) 2016/679 (GDPR). Nothing in these Terms limits your rights under applicable mandatory EU consumer protection legislation.

Vorcaron Bags reserves the right to update these Terms of Service at any time. The version in effect at the time of your order will apply to that transaction.