Contact information

Contact Information

In compliance with applicable e-commerce disclosure requirements under US FTC regulations, the UK Electronic Commerce Regulations 2002, and EU Directive 2000/31/EC, we provide the following contact and business details.

1. Business Information

  • Company: Vorcaron Bags
  • EIN: 42-2213738
  • Website: vorcaronbags.com
  • Customer support email: Support@vorcaronbags.com
  • Business address: 14412 Friendswood Ln, Austin TX 78737-9103, USA

2. Customer Support

For any questions, complaints, or requests related to your orders, products, returns, or any other matter, please contact our team:

Email (primary channel):
Support@vorcaronbags.com
Our team will respond to all enquiries within a maximum of 2 business days.

Contact form:
Available at vorcaronbags.com. Please include your name, email address, order number (if applicable), and a detailed description of your enquiry.

Vorcaron Bags does not currently offer telephone support.

3. Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (US Central Time / UTC-6)
  • Weekends and public holidays: service unavailable

Enquiries received outside support hours will be answered on the next business day.

4. Formal Complaints

To submit a formal complaint, please email Support@vorcaronbags.com with the subject line "Formal Complaint", including a description of the issue, your order number, and the resolution you are seeking.

Vorcaron Bags will acknowledge receipt within 2 business days and will provide a resolution within a maximum of 30 calendar days.

If your complaint is not resolved to your satisfaction, you may contact the appropriate authority for your location:

  • US customers: Federal Trade Commission (FTC) at www.ftc.gov, or your applicable state consumer protection agency.
  • UK customers: Citizens Advice at www.citizensadvice.org.uk or Trading Standards via your local council.
  • EU customers: Your national consumer protection authority, or the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

5. Data Protection Rights

[UK & EU Customers — GDPR / UK GDPR]
To exercise your rights under the GDPR or UK GDPR (access, rectification, erasure, objection, restriction, and portability), please contact us:

  • Email: Support@vorcaronbags.com
  • Subject line: "Data Rights Request"
  • Include: your full name and a description of the right you wish to exercise

We will respond within one month, extendable in exceptional cases as permitted by applicable law.

[US Customers — CCPA (California)]
California residents may exercise their rights under the California Consumer Privacy Act (CCPA) by emailing Support@vorcaronbags.com with the subject line "CCPA Rights Request".